A & P Lab Manual No Longer Available

We have permanently removed the Anatomy & Physiology Lab Manual from the Closed Reserve shelf and will no longer have copies available for student use. A large number of students have been photocopying the closed reserve copy on a weekly basis instead of buying the book, which is a violation of course policy (this is a required text for the course) and a serious copyright violation.

If students have questions or complaints, please refer them to Dr. Loscko, who can explain that students are required to purchase their own copy of this book for her class. 

Currently, this only applies to the A & P Lab manual and I will provide updates if any of the other lab manuals are removed from the closed reserve shelf.

Please let me know if you have any questions. 

Special Logins for Two Resources

We have two recently added/updated resources that require users to call the library for special logins in order to access them. These are the OB/GYN ABOG Articles and the Policy and Procedure textbook for N579.

When someone calls asking for the login information for either of these resources, you first need to confirm their status as an MCHS Ob/Gyn or MCCN student, respectively. 

To confirm MCHS physician status: 

        1. First check in Sierra for a library account, if there is a current account, you don't need to do anything else.

        2.  If there is NOT an account or if it has expired, you MUST check Insight to confirm that the physician works for Mount Carmel:

                       a. Open a new window using Internet Explorer and Insight will be the homepage

                       b. use the search box at the top of the Insight page to search by LAST NAME ONLY for the physician who is requesting access; you may need to change the drop down menu selection from 'Associate' to 'Physician' to get a result

                       c. confirm that the person you are speaking to appears in Insight; if so you may provide the log in information

                      d. If the name produces no match, transfer the call to Allison or Noreen or take down contact information for one us to get back with the physician if it is after hours/Saturday.

To confirm MCCN Student status:

         1. Check Sierra for a STUDENT account under the caller's name. As long as there is a current student account, you may provide the login information.

The actual login information that you will provide to the caller is located in the Codex binders at the front desk. It is on the page of logins in the Computers/TVs section, the same place where you would find the Sierra login information.

Please take a moment to locate this page so that you are able to access it quickly when someone calls. If you cannot find it, let Allison or Noreen know and we will show you. 

As always, also let us know if you have any questions. 

REMINDER: ACLS & PALS BOOK REQUESTS

We have been getting an increasing number of requests for ACLS & PALS books from hospital staff and have had some issues with consistency in handling such requests. Please CAREFULLY READ the instructions below and let Allison or Noreen know if you have ANY QUESTIONS OR ARE UNSURE ABOUT ANY PART OF THIS PROCESS. 

When someone calls or comes in to request an ACLS or PALS book (or any other item), COMPLETE ALL OF THE FOLLOWING STEPS BEFORE THE PATRON HANGS UP/LEAVES the front desk:

1. Check Sierra to confirm that the patron has a current Library account

              a. If an account is found with a matching name, check at least ONE OTHER identifying     detail - home address or barcode are recommended - to ensure that the account does not belong to someone else with the same name. To check barcode ask the patron to confirm his/her Associate ID or four by four

              b. If no account is found, you will need to create one. SEE IMPORTANT INSTRUCTIONS BELOW FOR COMPLETE ACCOUNT SET UP!

2. Place the patron on hold and check the shelf behind the desk to make sure the desired book is available; if so, take a copy back to the front desk with you to put on hold for the patron

              a. If no copies of the needed book are available, let the patron know that there is a waitlist    for the item and that NO GUARANTEES can be made regarding when one will become available. Provide Allison or Noreen with the patron's name, desired book, and pick-up/delivery preference (i.e. are they going to come here and get it or do they want it sent to their work location?). The patron will need an account in order to place a hold, so make sure this is complete regardless of current book availability. 

3. If the patron wants the item sent to their work location DOUBLE CHECK THAT WE HAVE THEIR COMPLETE AND CURRENT WORK LOCATION LISTED on their account. This means that we have both the hospital (MCE, MCW, MCSA, MCNA) AND the name or floor of the unit where they work (for example 'Emergency dept. or 3 North), then check the item out to the patron and give it to Allison with the first and last name and full work location. 

4. If the patron wants to pick the item up here, DO NOT CHECK IT OUT, but give it to Allison with the patron's name for a hold to be placed. 

CREATING COMPLETE PATRON RECORDS IN SIERRA

Full detailed instructions with screenshots of each field that should be included in a new account and how it should be formatted are in the printed Sierra manual at the front desk, they are in the GREEN SECTION of the manual. Please refer to this EACH TIME YOU CREATE A NEW ACCOUNT to ensure that ALL of the needed information is included in the proper fields.

REVIEW THIS SECTION OF THE MANUAL DURING YOUR SHIFT TODAY AS AN INITIAL REMINDER. REPETITION IS THE BEST WAY TOO LEARN. FEEL FREE TO CREATE A SAMPLE ACCOUNT IF YOU WOULD LIKE TO PRACTICE; IT CAN BE EASILY DELETED LATER

A FEW VERY IMPORTANT AND FREQUENTLY MISSED PIECES FOLLOW:

1. LAST NAME IS ALWAYS LISTED FIRST IN SIERRA, for example 'Erlinger, Allison', NEVER Allison Erlinger

2. We MUST have A COMPLETE WORK LOCATION to send items to other sites. This means having BOTH THE HOSPITAL SITE AND THE NAME OR LOCATION OF THE UNIT. If the person works at a non-hospital site, for example a medical group or clinic, CHECK WITH ALLISON BEFORE ENDING THE CONVERSATION, as we cannot send items to all locations

3. UNIVERSITY ID AND BARCODE ARE TRICKY BUT VITAL:

             a. UNIVERSITY ID ALWAYS HAS 'mc' AT THE END REGARDLESS OF TYPE OF     PATRON

             b. BARCODE is IDENTICAL TO UNIV ID WITHOUT THE 'mc'

             c. FULL INSTRUCTIONS ON WHAT TO USE FOR DIFFERENT PATRON TYPES ARE IN THE MANUAL, BE SURE TO CHECK EACH TIME

AGAIN PLEASE REVIEW THE GREEN SECTION OF THE SIERRA MANUAL TODAY AND REFER TO IT EACH TIME YOU CREATE A NEW ACCOUNT AND LET ALLISON OR NOREEN KNOW IF YOU ANY QUESTIONS OR ARE UNSURE ABOUT ANY PART OF THIS PROCESS, IT IS IMPORTANT THAT THIS IS DONE CORRECTLY SO THAT OUR LIBRARY USERS RECEIVE REQUESTED BOOKS IN A TIMELY MANNER.

4th floor Door Code Changed

Effective today (1-13-16), the key code for the 4th floor Library door has been changed. The new code will be shared with work study students as needed to complete assigned Library tasks. 

This is also a reminder that the DOOR CODE IS STRICTLY CONFIDENTIAL - it may NOT be used outside of Library working hours or shared with any non-Library staff.

New Charging Station

We are very pleased to announce the addition of a new charging station in the Library! It is currently located on the display in front of the third floor TV and has chargers for IOS and Android phones and tablets. 

The charging station will be left on 24/7 and Library users can feel free to plug in their devices any time. 

WELCOME BACK!!

We hope you had a restful winter break! We thought it would be useful to begin the new semester with a few IMPORTANT REMINDERS:

1. Please be mindful about having extended conversations with friends when working at the front desk. We love when visitors want to stop and chat, but large groups gathered at the desk for long periods can inhibit other patrons from approaching for assistance. Please limit social conversations to a few minutes while working.

2. Remember to check laptops IN and OUT both in SIERRA AND ON THE PAPER FORMS. Also remember to check that all components are present in the laptop bags when checking in and out. Remind patrons that LAPTOPS ARE DUE BY THE END OF THE DAY and refer requests for longer check-outs to Allison or Noreen - we are limiting this due to some recent issues.

3. ALWAYS complete the checklist when opening or closing the library - it includes some small things that we all tend to forget from time to time.

4. Please make sure students are aware of the 3-hour time limit on closed reserve book check-outs. We have a new group of SDAP students who may not yet be familiar with the system and we want to make sure that the closed reserves are regularly available to use in the Library. 

As always, please let Allison or Noreen know if you have any questions or post them in the comments section. We appreciate all of you hard work and hope your semester is off to a good start!