Checking Voicemail 

If you have to be away from the desk for a bit during an evening shift, you may miss a phone call.  Please, look for a red light next to the mailbox icon on the phone -- this indicates that someone left a message.  

Here are the steps to listen to the voicemail:

• Lift handset and dial 5-1234.
• Recorded voice will ask you for the password.  Password for front desk phones is 2011.
• The menu will ask if you want to listen to the message.  Follow the instructions to listen.  
• Write down the message.
• Do not delete the message, in case we need to refer back to it later.
• Determine if you can call back and assist the customer.  
• If you feel that you can't answer the question, leave the written message in the Green Folder (Red Tab marked Needs Immediate Attention or on the Task Sheet).
• Kaitlyn will follow up with the customer the next day.

As always, please let Kaitlyn or Noreen know if you have any questions.

 

When getting a call and the person is asking for 

Mammograms or Results, please do the following:

·         Ask where they got our number from (get as much info. as you can)

o   Phone message

o   Paperwork

o   Etc.

·         Transfer the person to Central Scheduling:

o   5-7400 (614-234-5700)

o   Tell the caller to choose Option 1