Fall Break is Right Around the Corner

October 12-16

Hours worked do not count in the overall total of your work schedule.  

What does that mean?

You don't have to come in to work your regular schedule.  BUT, we still need people, especially from 5-9, Monday-Thursday.  

If you have hours to make up, let Noreen know ASAP.  You can even send your available times in this comment section!  Thanks!

After Hours Article Requests

 If a Customer Wants to Request an Article After 5p.m.

• Advise the customer that the person responsible for article requests has left for the day and will be able to take the request on the next business day.

• There are several options for submitting the request:

• Take down the citation information and leave it on Allison's desk (there is a paper request form in the WSS folder at the front desk)

• Direct the customer to the online request form

• Have the customer email the information to library.mchs.com

We cannot take same day rush requests after 5p.m.

Beware of Scam Phone Calls

We have been receiving an increasing number of scam and phishing phone calls at the Library main phone number.

Common topics of the scams are:

Columbia Gas account

Copier model numbers

Moving to a new location

NEVER provide any information about our equipment, location, utilities, etc. over the phone.

If anyone asks for this kind information, transfer the call to Allison or Noreen.

After hours, tell the caller that the responsible person is not here and transfer the call so that they may leave a voicemail.

Reminder to Record Statistics

Remember to record every interaction you have with a customer in LibAnalytics.

This includes, but is not limited to:

• book check in/check out
• renewals
• ALL phone calls
• laptop check in/check out
• faxing, scanning, copying
• general questions
• giving directions

LibAnalytics should always be open in Google Chrome. If it is not open, the URL and log in are on the second page of the codex.