BRAND NEW LAPTOPS!!!

Exciting news everyone! We just received our 7 new laptops! below you will find a bullet list of important information you need to know about these new computers.

• These laptops are numbers 14-20
• These new laptops will be kept in the cabinet with the other PCs
• All of the new laptops are running windows 10
• If a patron does not understand windows 10 please check them out one of the older laptops 

PLEASE MAKE SURE THAT ALL LAPTOP CABNIENTS ARE LOCKED WHEN YOU LEAVE FOR THE NIGHT!

We have laptops in the normal cabinet as well as in the cabinet where there chrome books used to be.

Holiday Hours 2017-2018!

Below you will see our hours of operation for the 2017-18 holiday season. If you have any questions or concerns please let Kaitlyn or Noreen know.

Have a happy and safe break everyone!

Christmas Week

Mon. Dec. 18 - Fri. Dec. 22	8 AM – 5 PM
Sat. & Sun., Dec. 23 & 24	CLOSED
Mon. Dec. 25	CLOSED

New Year's Week

Tue. Dec. 26 - Fri. Dec. 29	8 AM – 5 PM
Sat. Dec. 30 & Sun. Dec. 31	CLOSED
Mon. Jan. 1	CLOSED

Regular hours will resume on Tue. Jan. 2, 2018

REMEMBER TO READ THE WORK STUDY STUDENT BLOG!!!

ATTENTION ALL STUDENTS: It is part of your yearly goals to read and comment on the blog EVERY week! Please make sure that you are reading and commenting every week! We are checking to see who is and who is not reading the blog!

Please let Kaitlyn or Noreen know if you have any questions or concerns.
*Please note that there are two blog posts for this week. Make sure to read and comment on both.

Do Not Unplug TV's!

Please do NOT unplug the televisions that are running the slide shows when you are closing for the night. ALWAYS use the remotes. Many times when the TV's are unplugged they can not be turned on in the morning, and it takes a while to fix them. 

Please let Kaitlyn or Noreen know if you have any questions or concerns.

REMEMBER: ALWAYS USE THE REMOTE!!!

IMPORTANT!

An important notice about the door at the far end of the library (near the classroom 310 on the third floor of the library). 

The door that leads from the hallway to the library near room 310 is going to be locked from now on. Students and faculty will be able to exit the library from that door, however they will not be able to enter from that door. This door is being locked as a safety measure so that everyone entering our space will either have to swipe in, or walk past a library employee. This means that persons will only be able to enter into the library after hours if they have a badge.

Please keep an eye on this door! If you see that it has been propped open please close the door and tell Kaitlyn or Noreen. If you feel uncomfortable removing the prop yourself please let Kaitlyn or Noreen know that the door has been left open and they will take care of it for you.

If you have any questions or concerns, please let Kaitlyn or Noreen know!

Strange Things in Sierra: Part 1

So you're trying to check out a book to a patron. You have entered in their name and the correct account has popped up. You then scan the barcode on the book and then you see the below pop-up in Sierra:

There is no need to panic there are a few reasons why this could have happened. 

1. The book that you are trying to check out is not actually a book.
1. check and make sure that the book you are trying to check out is not actually a journal. Our journals do not check out so this could be why you are seeing this pop-up.
2. There could be something wrong with how you brought up the patron record.
1. If you scanned the book first you will likely see this pop-up. If this happens just press cancel and re-enter the patrons information (typing in "n Last name, First name) and try scanning the book again
3. If neither of those work for you, let Kaitlyn or Noreen know and they will try and figure it out.

What are some strange things that you have seen in Sierra that you would like to know how to handle? Please let Kaitlyn know when you encounter something that you are not used to and she will make it into a blog post to help all of the Work Study Students learn something new!

Mysteries of the Health Sciences Library

Every now and then you will have students coming up to you asking you for seemingly random items that they would like to check out. So we have compiled a list below of the most common "random" requested items and if we do have them available for check out.

Calculators

YES! We do have basic calculators that are available for checkout. They are located in the bottom drawer closest to the library work room in a black box. When checking these out please fill out the form that is also in that drawer, and inform the person checking the calculator our that it will be due 15 minutes before the library closes the same day.

Scissors

YES! We do have scissors, they don't actually check out but students can borrow them as long as they promise to bring them back.

Paper Cutter

YES! We have a paper cutter located in room 307 (Poster & Practice Room). It does not check out, and we ask that it does not leave that room. If students ask if there is another paper cutter they can use please tell them no. They are under no circumstances to use the paper cutter that we keep in the library work room.

Binding Machine

NO! I have no idea where this rumor started, but we do not have a binding machine anywhere in the library.

Journals

NO! Journals never check out (even if there is a barcode). However clients are more than welcome to make copies of journal articles and take the copies with them.

Headphones

YES & NO! We have one pair of over the head headphones that can check out, or the students can choose to take a pair of earbuds. If the student checks out the over the head headphones please fill out the form in the drawer where the headphones are kept and let the student know that the headphones are due back 15 minutes before the library closes. If the student takes a pair of earbuds, inform the student that they can keep the earbuds, however they will only ever receive one pair.

MAC Chargers

YES! We have two MAC chargers that are kept in the cabinet in the library work room. The chargers are kept in white bags and the adapters are kept in smaller clear bags on top. When checking out these items be sure that you check out both the charger and the adapter if needed. Also let the student know that they will be due back 15 minutes before the library closes.

Art supplies

KINDA! We do have various art supplies that we make available to the students, and they are kept in room 307. There are times, however, when the students will ask you for a supply that has run out. You are more than welcome to check the cabinets in the library work room (they are all labeled) for the requested supply. If you can not find the supply that they have asked for ask Kaitlyn or Noreen. If Kaitlyn and Noreen are both out of the office please leave a note on Kaitlyn's desk describing the supply that is needed.

Phone Chargers

NOPE! While we do not have phone chargers that check out, we do have the stationary charging station on the third floor of the library that clients are more than welcome to use. We do like to remind them though that we are no liable for any items that are lost, stolen, or broken.

Paper

YES & NO! If a client asks for a piece or two of paper that is absolutely okay to give to them. On the other hand, if a client asks for paper for the copiers downstairs, for their own department or office politely tell them no. 

School supplies (folders, notebooks, etc.)

NO! We do not provide the students with school supplies. If a student requests a notebook or folder or something of that nature please let them know that the library does not provide these. 

Are there any other "mysteries" that you can think of? If there are please let Kaitlyn know so she can add it to the list!

So You're Bored At Work?

Have no fear! I have created a list of things you can do when you find yourself to be B.O.R.E.D!

B is for Books

• Check in all books at the desk
• Check for books that are in the book drop and need to be checked in
• Make sure that the all of the books shelves look nice (books are standing straight, and shelves are not dusty)
• Shelf read- Look and make sure that the books on the shelves are in order, and that the journals are shelved in chronological order.

O is for Organize

• Make sure that all supplies and handouts at the circulation desk look neat and are orderly.
• Check on room 307 (poster and practice room). Make sure that all of the supplies in there are tidy and that the cart is neat and organized.
• Take a look at the lost and found, is it overflowing and a mess? Take a minute to make sure that items can be easily found.

R is for Refill

• Make sure both trays in all of the copiers on the 3rd floor are full.
• Check that the staplers have plenty of staples and that the paperclip container is full.
• Check the ones in room 307 as well!
• Also check that the tape dispensers are full
• Check the ones in 307 as well

E is for Engage *Kudos to Mariel for coming up with this one!

• Greet all clients that come into the library with a smile and a hello
• Start a conversation with the library staff, we don't bite and we would all love to get to know you more!

D is for Circulation Desk

• Lysol everything at the circulation desk, people touch this desk all day every day. It can never be cleaned too often!
• Windex the front doors, again people touch this every day so they get messy quickly!
• Read past student blogs, you can review things from the past and maybe even learn something new!
• Empty all of the hole punches
• Make sure that the leisure collection is full, if you see an empty space get a book from the cart in the back and fill it!
• Check the empty tables and make sure that they are clean and that the chairs are pushed in.
• Take all of the handouts off of the display for MCCN, clean the shelves with windex, and then put the handouts back.
• See if we are running low on laptop check out forms. If we are, make 20 color copies of one.
• REMEMBER: while you have to stay close to the front desk, you are not chained to it. You can get up and look around the third floor for items that may be out of place and need to be straightened. 

As always, if you have any questions or concerns please let Kaitlyn or Noreen know! 😊

Laptops!!!

Okay everyone an INCREDIBLY IMPORTANT note about the laptops!

When both checking in AND checking out the laptops double check that the number on the laptop bag matches the number on the laptop and chargers!

We have been having A LOT of issues with the laptops being in incorrect bags lately. So PLEASE whenever you touch one of the laptops, make sure that the numbers match.

As always, if you have any questions or concerns please speak with Kaitlyn or Noreen 😊

REMINDER: SHUT DOWN LAPTOPS WHEN RETURNED

Just a quick reminder to ALWAYS check that laptops are shut down completely when they are returned before putting them back in the cabinet. When they are stored while turned on, even in sleep mode, they easily overheat and then cannot be used until they cool down and charge again.

Check EVERY LAPTOP, EVERY TIME and make sure it is OFF, not just in sleep mode. 

• On the Macs this is pretty obvious - but you can double check by moving the mouse around to see if the screen comes on. 
• On the PCs, sleep mode can be deceiving - look at the power button and if it is slowly lighting up blue and then going off again, the laptop is ON and asleep; you will need to push the power button to bring it out of sleep mode, login and then shut down the computer using the Start menu in the lower left corner of the screen.

Let Kaitlyn know if you have any questions.

"Who You Gonna Call?"

Just kidding...

Below you will find a list of scenarios and a number that you should call if you need help or have questions. Please let Kaitlyn and Noreen know if you have any questions or concerns.

1. You are working at the circulation desk and a student comes to you to talk about a fine on their account. How should you handle this?

A: If Kaitlyn is here have the student speak with her. If Kaitlyn is not here, leave a note with the students first and last name on Kaitlyn's desk and let the student know that Kaitlyn will take care of it when she gets back. 

2. You are working at night and you do not want to walk to your car alone. Who do you call?

A: You should call the non-emergency Safety & Security number at 5-5792 and ask for an escort to your vehicle. (They are happy to offer this service, they want to keep you safe!)

3. You are in the library and someone walks in with or without a badge and is being belligerent. What should you do? 

A: Get your self to safety. If you are at the circulation desk go into the library work room and shut the door (the door locks automatically). And call 5-3333 which is the emergency number for Safety & Security as soon as you can and it is safe to do so.

4. Someone calls the library and would like to bring in medical text books to donate. What should you do?

A: You should transfer the call to Noreen. This can be done by pressing "transfer" 5-3240 "transfer" and then putting the phone back in the cradle. 

5. You answer the phone and the person on the other end is asking for a random person/department that is not the library. What should you do?

A: You should first inform the person that they have reached the library, not the department that they were trying to contact. Then tell them that you are going to transfer them to the hospital operator who will be able to connect them with their desired department. Then you will transfer their call by pressing "transfer" 5-5000 "transfer" and then putting the phone back in the cradle.

To Recap:

Call Safety & Security at 5-3333 for emergencies

Call Safety & Security at 5-5792 for non emergencies 

Call Kaitlyn or leave a note for her for fines and circulation questions or issues

Call Noreen or leave a note for her for scheduling questions or other work related issues

Transfer all calls for persons who do not work in the library/ other departments to  5-5000

Reminder to Enter Statistics

At the beginning of a term, it is easy to forget to enter statistics because you may have not done it for a while.  It is still very important!!  These statistics help show a need for student workers at the Library.

Remember to enter interactions in LibAnalytics statistics program, EVERY TIME YOU INTERACT with a client -  check-out/in (this includes check-ins that are left in the basket), phone calls, directions, referrals, laptops, etc. 

• LibAnalytics should ALWAYS be open on the front desk computers. If you arrive to work and it is not open, ask Kaitlyn or Noreen, or refer to the TVs & Computers section of the codex for the URL and login information.

• You should always enter MCW as YOUR LOCATION and select the appropriate categories for the client. You will probably most often be using MCCN Student, in which case, the client affiliation is MCCN and your location is MCW.

EVERY INTERACTION IS IMPORTANT!

Welcome to the First Quiz-Blog

An Interactive Way to Test Your Knowledge of Library Tasks, etc.

This will not affect your performance evaluation!!  It designed to help you catch mistakes before they are made.

This week's quiz is all about making accounts in Sierra.

Follow this link to take the quiz.

Check before Checkout
Make sure Client has Mount Carmel Account

Recently there have been some books checked out to clients from other libraries.  You say, "how can this happen?"  It isn't too hard to make this mistake.  Here are a couple of screenshots to show you the difference:

Another tip:  If the due date is the next day, it is the wrong P TYPE.  

As always, please let Kaitlyn or me know if you have any questions

Welcome Back!!!

There are a couple of important reminders for the new school year - please read through everything carefully and let Kaitlyn or Noreen know what questions you have:

1. We will NO LONGER WAIVE FINES ON LIBRARY LAPTOPS. Laptops MUST be returned the day they are checked out or fines of $20 per day WILL BE CHARGED. The ONLY exception to this is weekend check-outs, which will be allowed from Friday - Monday ONLY. Laptops checked out on Friday and not returned by close on Monday will accrue fines of $20 per day. There are new laptop loan agreements in a display holder above the laptop cabinet that make this very clear, but please be sure to TELL EVERYONE WHO CHECKS OUT A LAPTOP about this policy change - several students last year became accustomed to keeping laptops for several days without penalty.

2. Please remember that MCCN Students may NOT PRINT IN THE LIBRARY - they should use the 2nd floor computer lab. Physicians and hospital employees may print at the front desk with permission - please check with Noreen or Kaitlyn if someone requests this.

3. REMEMBER THAT FINES ON OhioLINK BOOKS CANNOT BE WAIVED. We will generally still waive fines on our MCHSL books unless there is a continuing problem with a particular client.

4. MCCN Students automatically have 24/7 Library access added to their student ID badges - they SHOULD NOT fill out the online request form. Physicians and nurses who work primarily at MCW also now have 24/7 access on their employee badges. Please refer anyone else who asks about 24/7 to Kaitlyn.

New HP Laptops &
MacBook Power Cords & Adapters

Three new HP Laptops have been cataloged and are available for checkout in the Cabinet marked with a "C."  The Chromebooks have been moved to the bottom left drawer of the Library worktable, on Kaitlyn's side.  The key for this cabinet is the on the same ring as the other Laptop cabinet and is marked "C."

There are two MacBook power cords available for checkout.  The power cords are kept in white bubble mailers marked MacBook Power Adapter with Extension Cord.  These packages are in the second cubby of the Library workroom (next to the one where we keep the laptop cabinet key).  The power cord is barcoded, but we want the clients to take the entire package.  When checking these in, a message pops up in Sierra to check for both parts.  

Also, there are two MacBook adapters that snap into the power cords, converting the plugs to use with other type of MacBooks.  These small parts are kept in separate plastic bags with barcodes on the front of the bags.  Also, they are stored in the second cubby.  

Sorry for this wordy explanation.  Please let me know if you have any questions.

Reminder to Enter Statistics

During Summer Term, it is easy to forget to enter statistics because we don't have as many clients.  It is still very important!!  These statistics help show a need for student workers at the Library.

Remember to enter interactions in LibAnalytics statistics program, EVERY TIME YOU INTERACT with a client -  check-out/in (this includes check-ins that are left in the basket), phone calls, directions, referrals, laptops, etc. 

• LibAnalytics should ALWAYS be open on the front desk computers. If you arrive to work and it is not open, ask Noreen or Allison, or refer to the TVs & Computers section of the codex for the URL and login information.

• You should always enter MCW as YOUR LOCATION and select the appropriate categories for the client. You will probably most often be using MCCN Student, in which case, the client affiliation is MCCN and your location is MCW.

Advice from Your Librarians

on Finals Week

• "Don't cheat!  Life will depend on your decision in the future."  Stevo

• "Take time to decompress."  Kaitlyn

• "Don't change your answer!  When in doubt, leave the answer blank and come back to it at the end."  Noreen

Most of all, get a good night's sleep and eat a healthy meal!

We wish you all the best on your finals and a happy & healthy Holiday Break!

Calculator Checkouts

The sign-out sheet for calculators is a bit different.  Besides date, calculator number and name, we have columns for Time In and Time Out along with Staff Initials.  

When checking out, remind the student that the calculator is due back by closing of the same day (like the laptops).  Leave a note for Kaitlyn if any are not returned.  We hope this will help them from "walking away."  

Calculators are still in the same drawer, but there is a box for them within that drawer.

Easier Checkout - Scanning Badges

Scanning a Mount Carmel Student Badge will bring up the student's Sierra account (if one exists).  No more fumbling with a last name and trying to find the correct person. 

Here is how you do it:

• Click in box where you type person's name 

• Point Scanner and press button at Red Barcode on front of Badge (see picture below)

• The client's Library account will open

• Checkout items(s) as usual  

                               

HOW TO HANDLE A CODE GRAY

Besides flowers and sunshine, Spring weather can be scary.  If you are working an evening shift and the loudspeaker announces CODE GRAY, here are tips on what to do.

If a Tornado Watch is announced, conditions are right for a tornado to occur.  Do the following:

• Monitor weather
• Close windows, curtains, and blinds in occupied areas
• Test flashlights (in top drawer -- above TV Remotes)

If a Tornado Warning is announced, conditions for a tornado have been sighted or indicated by weather radar.  Do the following:

• Close all doors
• DO NOT take the elevator
• Take flashlights
• Move all Library visitors away from windows and to the College basement or interior hallways

Please let me know if you have any questions regarding these instructions.  Also, refer to the Emergency Response Codes & Info at Front Desk.

Library Closing Reminder

Just a reminder of Closing Procedures:

• Log off both front desk computers (do not shut down)
• LOCK laptop cabinets - we are unlocking in the morning and putting the keys away, so you shouldn't need to worry about that. If the key is out, please put it in the glass mug in the workroom (let me know if you don't know where this is).  The small key is for the padlock and the bigger one marked "C" is for the cabinet where the Chromebooks are kept.  Normally, this one is locked, but please check it every night.
• Turn off 4 TVs - 2 on 3rd floor, 2 on 4th floor, remotes are in drawer with headphones
• Turn off stained glass window display on 4th floor
• Push in chairs - at tables & computers on 3rd & 4th floors
• Turn off lights IF no one is in the Library - they can be left on if their are clients here working 
• Turn off workroom lights and shut workroom door - it locks automatically

Let Kaitlyn or Noreen know if you have any questions. Thanks!

Password Update

One of the many "joys" of working for a large corporation is your password expiring right when you need to clock in to LaborWorkx!  

To avoid this problem, use Password Self Service to reset.  Go to ZenWorks in the toolbar at the bottom of your screen.  See screenshot below for more guidance.  Passwords expire every six months.

New E-Book

Welcome back from Spring Break!  Hope everyone had time to relax.

While you were gone, we added a new e-book collection from the American Academy of Pediatrics.  This includes the latest edition of the Neonatal Resuscitation Manual (NRP).  Use this link to direct people to the titles.  The NRP manual is the the fourth book on the page.

We will be getting print copies of the NRP book at a later time.

Library Staffing Change

Allison has accepted a new position at the Library and a new library assistant will be starting on Tuesday, Feb. 28th. 

Allison will be moving up to the 4th floor and will be responsible for supporting several Trinity Health Libraries in other states - you may have heard us refer to these as the "Iowa Libraries." The new Library Assistant is Kaitlyn Humphrey. Allison will be training her during Spring Break, and when you return after break, you will see Kaitlyn at the Library Assistant desk; please introduce yourself to her during your first shift after Spring Break.

As Kaitlyn settles in and completes her training, Noreen will be your only contact on and off shift. Noreen will notify you when Kaitlyn is ready to begin working directly with the Work Study Students.

LibAnalytics Update

We have added a new option to LibAnalystics (the online data collection tool where we record statistics). You will now see in the far right column an box marked "Turn-Away" - we are going to use this to track how often clients ask for things that are unavailable. For example, when someone wants to check out a laptop and there are none in the cabinet, or all the copies of a particular closed reserve textbook are already checked out when someone asks for it. 

Whenever this happens, choose an answer from the Turn-Away drop down menu that matches what was unavailable for the client. If it is a closed reserve book, type the title in text entry box below the drop down menu. 

This will help us to determine what we might need to buy more of in order to best serve our Library clients!

Let Allison or Noreen know if you have any questions. 

REMINDER - LAPTOPS

Just a quick reminder that laptops need to be scanned in Sierra AND signed in and out using the paper form - we have had several laptops returned but not scanned in Sierra in the past couple of weeks. Since we do actually charge overdues on these ($20/day) please be sure to check them in using Sierra when they are returned. Thanks!

Room Reservations - UPDATE

ALL room reservations are now limited to 4 hours per booking. Back to back bookings can be made, but each one cannot exceed 4 hours. The former copy room (room 307), where the Creative Station and exam bed are located is now also available for reservation. It has been added to the online system and there is a sign holder outside the door the daily booking schedule.

Please let Allison or Noreen know if you have any questions. 

Big Change to Leisure Collection!!

As of the new year, we have completely changed how to leisure collection works - it is now a "Take a Book, Leave a Book" system with no check-outs required. See Noreen's Rapper announcement below and PLEASE NOTE: THIS INCLUDES ONLY LEISURE BOOKS - NOT BUSINESS. So, if it has the briefcase sticker on the side, it still gets checked out and returned as normal; if it has the pick Leisure sticker, it is free to take!!

Changes to the Leisure Reading Collection Did you get a book as a gift but don't want to read it?  Do you have paperbacks you need to get rid of?  Consider giving them to the Library.  We started a new program where you can take a book or leave one.  We will no longer require you to check out anything from our Leisure Reading collection – it will be on the honor system.  Simply bring a gently used book and give it to a Library Staff member.  If you want to take one, help yourself to our selection.  Maybe you will find a real page-turner!
 Also, you can add that we pulled many non-fiction medical titles and moved them to the General Text Collection.  This includes assigned books, Tuesdays with Morrie, Henrietta Lacks, etc.

Please let Allison or Noreen know if you have any questions.