Restart Front Desk Computers!!!!!

Show our computers some LOVE! 

Restart them at the end of the night.  

They need sleep too! 😫

The IT Dept. runs critical updates, 

and our computers will not get what they need 

if they are left logged in.

Below are steps to Restart the computers.

Please take your time when checking books in and out in Sierra!

Hi everyone, please be sure that you are not rushing when you are checking materials in and out. More and more frequently books and laptops are being billed to patrons when they were returned on time, they were just not checked in correctly (JUST BECAUSE THE SCANNER BEEPS DOES NOT ALWAYS MEAN THAT THE BARCODE WAS SCANNED). There is no rush when checking materials in, please be sure that you are taking your time and the materials are actually checking in, and that the scanner is not just beeping. 

Please be especially mindful when checking in OhioLINK materials and laptops! Make sure that the materials check in and you fill out all necessary paperwork with the item.

Please let Kaitlyn know if you have any questions or concerns.

Checking Voicemail 

If you have to be away from the desk for a bit during an evening shift, you may miss a phone call.  Please, look for a red light next to the mailbox icon on the phone -- this indicates that someone left a message.  

Here are the steps to listen to the voicemail:

• Lift handset and dial 5-1234.
• Recorded voice will ask you for the password.  Password for front desk phones is 2011.
• The menu will ask if you want to listen to the message.  Follow the instructions to listen.  
• Write down the message.
• Do not delete the message, in case we need to refer back to it later.
• Determine if you can call back and assist the customer.  
• If you feel that you can't answer the question, leave the written message in the Green Folder (Red Tab marked Needs Immediate Attention or on the Task Sheet).
• Kaitlyn will follow up with the customer the next day.

As always, please let Kaitlyn or Noreen know if you have any questions.

 

When getting a call and the person is asking for 

Mammograms or Results, please do the following:

·         Ask where they got our number from (get as much info. as you can)

o   Phone message

o   Paperwork

o   Etc.

·         Transfer the person to Central Scheduling:

o   5-7400 (614-234-5700)

o   Tell the caller to choose Option 1

Pick Up Anywhere!

Pick up anywhere is not something that we deal with often, but it does come up occasionally and we want you to be prepared! 

Identifying a Pick-Up Anywhere Material

The first thing you need to be able to do with Pick-Up Anywhere (PUA) materials is identify them. PUA materials will always have NEON Green on them. The materials will either have a paper band on them like above, or there will be green on the sticker it will also say "Pick-Up Anywhere" on it. If you have any questions as to if a material is PUA or a normal OhioLINK material you can ask Kaitlyn or Noreen. 

Checking Out a PUA Material

Checking out a PUA material is a little different than checking out a regular material. Please follow the steps below and be sure to ask Kaitlyn if you have any questions along the way.

1. Select "Pick-Up Anywhere" from the function drop-down menu

2. Type in the patron's name (last name, first) to open their record *Please note there is no need to put the letter "n" before their name

3. Items that are on the hold shelf will have the status of "Received" Items that are in transport will have the status of "Shipped"

4. Check the box next to the item that you want to check out, then click "Process"

5. Once you have clicked "Process" the status will now display the Due Date. (once you see the due date you know the book has been successfully checked out and you can give the patron the book)

Checking In a PUA Material 

Place on Kaitlyn's desk with a note saying that the book needs returned.

Check Quick Answers

All of this information and more can be found in the flip book to the left of the main circulation desk computer. Read through it to find more detailed instructions on this process and more! And as always if you have any questions please ask Kaitlyn, she is more than happy to help!

Checking Items Out & Editing Records

Checking items in and out is something that you all do every day. There are a few things that you need to remember when checking out books to someone. 

The first thing to check is that they are in fact affiliated with Mount Carmel. when you pull up their account you should see this:

If you see anything other than this STOP!  Do not edit this record! If there is anything other than MTCAR in the P Type Field this means the record belongs to another school. Even if the name is the same, it is not our record so we do not edit it.

In most cases the patron was a student at another school and we can see their old record. Continue to look for a MTCAR Record. If one can not be found please create them a new library account. 

Please let Kaitlyn know if you have any questions or concerns.

While sitting at the main computer at the circulation desk, look to your left. The multi colored flip book that you see there is what we like to call "Quick Answers."

In this book you will find screen shots on how to make a library account in Sierra as well as step by step instructions. Thats not the only thing in quick answers though! While it does not happen often occasionally you may have to check out a Pick Up Any Where book, and the check out process for these is a little different. in Quick Answers you can see screen shots as well as step by step instructions on how to complete this process correctly. 

There is even more information found in Quick Answers! In addition to leaving your initials on this blog, please also comment one piece of information that can be found within this resource.

Please let Kaitlyn know if you have any questions or concerns.