FAQ: How to Process an ACLS Book
Checking out
an ACLS, BLS, or PALS book is one of the most frequent requests we get, besides "What's
my password?" Below are the steps to follow to complete this process.
Step 1:
·
Ask
when their class is scheduled
o
If
the class is within a week, explain that they need to come and pick the book up
at the Library
§ 127 South Davis Ave., Columbus
§ Opening hours: 8 a.m.-9 p.m., Monday-Thursday/8-5 Friday
o
If
the class is two weeks or more, tell them we can send it through interoffice
mail to their hospital location
Step 2:
·
Check
to see if they have a Library account before making a new one
o
If
they need a Library account, use the guide at the Front Desk to make one
o
If
they have one, change expiration to one year from today's date
o
Confirm
that they are in the same hospital location and unit – if not, update with new
info
Step 3:
·
After
making the account, tell them the following:
o
That
the book will be sent through interoffice mail and should arrive at their
hospital site within 10 days
o
That
that they will receive an e-mail confirming the interoffice delivery
o
That
they can use the same envelope to send the book back to us
o
Ask
if they have any questions
o
Now
you can say thank you and finish the call
Step 4:
·
Once
you are off the phone, do the following steps:
o Very Important **Check
out the book they wanted, i.e. ACLS, BLS, etc.
o
Place it an interoffice envelope (bubble mailer) and label
o
Fill
out label with hospital location, unit and client's name
o
Put
envelope on Noreen's desk. If she isn't
here, put it on Kaitlyn's desk.
Tips:
·
Just
act like client is standing in front of you when making the account – and
relax!
·
If
they are talking too fast, ask them to repeat the information, slow down –
accuracy is very important!!!
Click on this link and take a brief quiz to test your knowledge of this process:
Quiz Link
As always, please direct any questions to Noreen or Kaitlyn.
