Strange Things in Sierra pt. 2

Someone comes to the desk and is requesting to check out an ACLS book. You pull up their account and everything is going great. You scan the book and then see that the book is due back in two days? You know that is definitely not right, so whats wrong? 

The first thing that you should do is check that the account is one from Mount Carmel. If it is not then you must create them a new library account. If it is a Mount Carmel account then you should check the expiration date of the library account. More than likely the persons library account is getting ready to expire. To fix this all you have to do is renew their library account for another year. Then you should be able to check the book out to them for the correct amount of time. 

As always, please let Kaitlyn know if you have any questions or concerns.

We love for the library to be welcoming and inviting to all students, faculty, and staff. Because of this we encourage you to acknowledge and greet every person who enters into the library. We want for everyone to feel welcome.

With this being said, please keep personal conversations with your friends to a 10-15 minute maximum. By doing this you are ensuring that other people who may be waiting for your help have the opportunity to speak with you. This also helps with the noise level at the front desk.

You are absolutely allowed to talk with your friends while at work. Please just be mindful of patrons who may need your help at the desk as well.

Please let Kaitlyn or Noreen know if you have any questions or concerns.

Shelving Library Materials

As you all know we are having work study students take on more responsibilities here in the library and one of these responsibilities is with shelving library books and materials. You have already learned how to read a call number on a book and how to tell where books belong on the shelf. (If you ever have any questions or need a refresher please see Kaitlyn she is more than happy to help you whenever you need) 

Now that you know how to order books on the shelves and place them back correctly we want you to know how to keep the shelves looking nice and neat. There are a few things to keep in mind when shelving, please read the list below.

1. Make sure all books are standing upright
2. Pull all books to the front of the shelf and make them as neat and even as possible
3. Check and make sure that no books have been pushed behind other books and are not visible
4. Look at the shelves around you and make sure they are neat as well
5. If there is no room on the shelf where a book is supposed to go you are allowed to shift books as needed to make a spot for this book. 
1. The first time that you do this if you are unsure how to do it please see Kaitlyn or Noreen and they will be able to advise you. (It's what we are here for)
6. Under NO circumstances should you ever put a book on the shelf like in the picture below. 

If you leave the shelves looking like this you will make the kitten below cry, please do not make the kitten cry!

Also Kaitlyn will cry. Seriously, she will. 

As the wise voice of  the Disney Channel once said:

--HOWEVER--

PLEASE be more mindful when you are creating library accounts. As we are having you all make more library accounts we are noticing more silly mistakes that would be avoided if you take your time and double check your work. 

Please be sure that the P-Type is correct! 

28 faculty should only be used for professors in the college, all other staff should have the P-Type of 29 staff. Also for P-Types they auto populate after one account has been made for the day, do NOT assume that it is populating correctly, double check that the P-Type is correct.

Make sure the Univ. ID and Barcode match!

Double check that you have entered in the correct information, on many accounts that have been made the information is correct in one, and off by one letter or number in the second.

Be sure to type the email correctly!

With one missed character the person will not get their emails and will not receive any communication from the library.

Do not assume that you are not the person making mistakes!

As the wise Hannah Montana said "Everybody makes mistakes"--seriously though, we've all made mistakes with library accounts recently

IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE TALK WITH KAITLYN---SHE WANTS TO HELP!

The Front Desk Codex

If you are opening, closing, or just working at the library during the day you MUST be familiar with the "Front Desk Codex." This book contains the answer to most any question that you may have. Please take a minute to look through the codex during your shift today (yes, even if you have looked at it before.) The more familiar that you are with where the answers to questions can be found the more efficiently you will be able to assist our patrons.

While you are looking through the codex look for the answers to the following questions that patrons may ask: 

1. what is the phone number for the library at MCE?
2. Who do I talk to about getting help with searching for articles for my Nursing 205 project?
3. What is the phone number for the front desk of the CSC?
4. Where is Laura Lawrences office located? 
5. How do I access the FNP N579 Policy & Politics textbook online? (username and password)
6. When is spring break?

While looking through the codex look for the answers to the following questions that you may have while opening or closing the library:

1. What are the programs that I need to have open on the computer for the duration of my shift?
2. What is the username and password for lib-analytics? 
3. Who do I talk to about my library work schedule?
4. How do I turn on the tv's and start the slide shows?

Please let Kaitlyn know if you have any questions or concerns.