Pick Up Anywhere!

Pick up anywhere is not something that we deal with often, but it does come up occasionally and we want you to be prepared! 

Identifying a Pick-Up Anywhere Material

The first thing you need to be able to do with Pick-Up Anywhere (PUA) materials is identify them. PUA materials will always have NEON Green on them. The materials will either have a paper band on them like above, or there will be green on the sticker it will also say "Pick-Up Anywhere" on it. If you have any questions as to if a material is PUA or a normal OhioLINK material you can ask Kaitlyn or Noreen. 

Checking Out a PUA Material

Checking out a PUA material is a little different than checking out a regular material. Please follow the steps below and be sure to ask Kaitlyn if you have any questions along the way.

1. Select "Pick-Up Anywhere" from the function drop-down menu

2. Type in the patron's name (last name, first) to open their record *Please note there is no need to put the letter "n" before their name

3. Items that are on the hold shelf will have the status of "Received" Items that are in transport will have the status of "Shipped"

4. Check the box next to the item that you want to check out, then click "Process"

5. Once you have clicked "Process" the status will now display the Due Date. (once you see the due date you know the book has been successfully checked out and you can give the patron the book)

Checking In a PUA Material 

Place on Kaitlyn's desk with a note saying that the book needs returned.

Check Quick Answers

All of this information and more can be found in the flip book to the left of the main circulation desk computer. Read through it to find more detailed instructions on this process and more! And as always if you have any questions please ask Kaitlyn, she is more than happy to help!

Checking Items Out & Editing Records

Checking items in and out is something that you all do every day. There are a few things that you need to remember when checking out books to someone. 

The first thing to check is that they are in fact affiliated with Mount Carmel. when you pull up their account you should see this:

If you see anything other than this STOP!  Do not edit this record! If there is anything other than MTCAR in the P Type Field this means the record belongs to another school. Even if the name is the same, it is not our record so we do not edit it.

In most cases the patron was a student at another school and we can see their old record. Continue to look for a MTCAR Record. If one can not be found please create them a new library account. 

Please let Kaitlyn know if you have any questions or concerns.

While sitting at the main computer at the circulation desk, look to your left. The multi colored flip book that you see there is what we like to call "Quick Answers."

In this book you will find screen shots on how to make a library account in Sierra as well as step by step instructions. Thats not the only thing in quick answers though! While it does not happen often occasionally you may have to check out a Pick Up Any Where book, and the check out process for these is a little different. in Quick Answers you can see screen shots as well as step by step instructions on how to complete this process correctly. 

There is even more information found in Quick Answers! In addition to leaving your initials on this blog, please also comment one piece of information that can be found within this resource.

Please let Kaitlyn know if you have any questions or concerns.

Where to find Supplies

If you are ever working and someone asks you for a paperclip and the paper clip holder is empty what do you do? That's right! you go to the library work room and get more for them!

All supplies are kept in the cabinets in the library work room. Both the cabinets and drawers are labeled as to what the contents are to make finding the supply that you are looking for easier. 

Some items we let the client have like paperclips, and staples. Others we allow them to borrow, but request that they bring them back like glue sticks, tape dispensers, scissors, and hole punches. If you are unsure as to if someone can keep a particular supply please do not hesitate to ask Kaitlyn or Noreen.

What Supplies do We NOT Provide

While we try to offer as much as we can to our clients, we do not provide them with basic school supplies. Things like folders, binders, notebooks, and paper we do not give out. While we do have some of those items, they are for library staff use only.

Donations of Supplies

Occasionally students, faculty, or staff will be cleaning out their dorm rooms or offices and will bring office/school supplies into the library. we LOVE when they do this. If this happens during your shift please thank them, get their first and last name as well as an email address for them, and place the supplies in the work room and leave a note for Kaitlyn. She will look through the supplies and put them in their appropriate places. 

As always if you have any questions or concerns please bring them to Kaitlyn as she is more than happy to help you!

Visiting Patron Checkout

Occasionally someone who is not affiliated with Mount Carmel, but IS affiliated with another OhioLINK institution will come to the library wanting to check a material out. Since we are also an OhioLINK institution they can absolutely do this. However, the process for checking the book/books out to them is slightly different than it is when checking a book out to one of our patrons. Please follow the steps below on how to correctly check out one of our books to a visiting patron.

1. In Sierra under the "Function" drop down menu select "INN Reach- Visiting Patron Check-Out"
   
2. This will open a new screen that looks like the one below:
3. You will then have to pick their home institution from the drop down menu first, and then enter in their barcode.
   
4. At this time the patrons information will pop up in the correct fields. 
5. IMPORTANT: AT THIS TIME CHECK A PHOTO ID FOR THE PERSON MAKE SURE THAT THE FIRST AND LAST NAMES MATCH THE ACCOUNT AND THAT THE PERSON IN THE PICTURE IS THE PERSON IN FRONT OF YOU. -- if the information does not match let them know that you will be unable to check the material out to them at this time.
6. If all of the information matches you can then scan the book, a due date will appear and the book will be checked out to them
7. give the patron the book and make them aware of the due date

As always please let Kaitlyn or Noreen know if you have any questions or concerns. 

A few reminders about the dress code while working

When you were hired you were made aware of the dress code that you are to follow while at work here in the MCHSL. This is just a reminder as to what is and is not allowed while you are at work.

What is Allowed: 

Business Casual Attire

Flats or Heels (Closed Toe Preferably)

What is NOT Allowed:

Scrubs (of any color or style)

Blue Jeans (or any pants with rips or holes)

Tee shirts

Sneakers (Even though these are awesome)

Flip-Flops or shoes with an open heel

If you ever have any doubt as to if what you are wearing is work appropriate you can always ask Noreen and she will be able to help you decide. 

Sending Items to MCE

The procedure for sending items via interoffice mail to our site at MCE has changed. 

We now send items to the unit mail box located in the hospital mail room. It is their responsibility to go to the mail room and pick up their item, it will NOT be delivered to their unit as there is no mail courier at MCE.

When you are sending an item to MCE please let the client know that the book will arrive to MCE in roughly one week and it is their responsibility to go to the mail room and retrieve this item. (If they do not know the mail room is located on the ground floor of the hospital (near the cafeteria))

As always please let Kaitlyn or Noreen know if you have any questions or concerns.  

Strange Things in Sierra pt. 2

Someone comes to the desk and is requesting to check out an ACLS book. You pull up their account and everything is going great. You scan the book and then see that the book is due back in two days? You know that is definitely not right, so whats wrong? 

The first thing that you should do is check that the account is one from Mount Carmel. If it is not then you must create them a new library account. If it is a Mount Carmel account then you should check the expiration date of the library account. More than likely the persons library account is getting ready to expire. To fix this all you have to do is renew their library account for another year. Then you should be able to check the book out to them for the correct amount of time. 

As always, please let Kaitlyn know if you have any questions or concerns.

We love for the library to be welcoming and inviting to all students, faculty, and staff. Because of this we encourage you to acknowledge and greet every person who enters into the library. We want for everyone to feel welcome.

With this being said, please keep personal conversations with your friends to a 10-15 minute maximum. By doing this you are ensuring that other people who may be waiting for your help have the opportunity to speak with you. This also helps with the noise level at the front desk.

You are absolutely allowed to talk with your friends while at work. Please just be mindful of patrons who may need your help at the desk as well.

Please let Kaitlyn or Noreen know if you have any questions or concerns.

Shelving Library Materials

As you all know we are having work study students take on more responsibilities here in the library and one of these responsibilities is with shelving library books and materials. You have already learned how to read a call number on a book and how to tell where books belong on the shelf. (If you ever have any questions or need a refresher please see Kaitlyn she is more than happy to help you whenever you need) 

Now that you know how to order books on the shelves and place them back correctly we want you to know how to keep the shelves looking nice and neat. There are a few things to keep in mind when shelving, please read the list below.

1. Make sure all books are standing upright
2. Pull all books to the front of the shelf and make them as neat and even as possible
3. Check and make sure that no books have been pushed behind other books and are not visible
4. Look at the shelves around you and make sure they are neat as well
5. If there is no room on the shelf where a book is supposed to go you are allowed to shift books as needed to make a spot for this book. 
1. The first time that you do this if you are unsure how to do it please see Kaitlyn or Noreen and they will be able to advise you. (It's what we are here for)
6. Under NO circumstances should you ever put a book on the shelf like in the picture below. 

If you leave the shelves looking like this you will make the kitten below cry, please do not make the kitten cry!

Also Kaitlyn will cry. Seriously, she will. 

As the wise voice of  the Disney Channel once said:

--HOWEVER--

PLEASE be more mindful when you are creating library accounts. As we are having you all make more library accounts we are noticing more silly mistakes that would be avoided if you take your time and double check your work. 

Please be sure that the P-Type is correct! 

28 faculty should only be used for professors in the college, all other staff should have the P-Type of 29 staff. Also for P-Types they auto populate after one account has been made for the day, do NOT assume that it is populating correctly, double check that the P-Type is correct.

Make sure the Univ. ID and Barcode match!

Double check that you have entered in the correct information, on many accounts that have been made the information is correct in one, and off by one letter or number in the second.

Be sure to type the email correctly!

With one missed character the person will not get their emails and will not receive any communication from the library.

Do not assume that you are not the person making mistakes!

As the wise Hannah Montana said "Everybody makes mistakes"--seriously though, we've all made mistakes with library accounts recently

IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE TALK WITH KAITLYN---SHE WANTS TO HELP!

The Front Desk Codex

If you are opening, closing, or just working at the library during the day you MUST be familiar with the "Front Desk Codex." This book contains the answer to most any question that you may have. Please take a minute to look through the codex during your shift today (yes, even if you have looked at it before.) The more familiar that you are with where the answers to questions can be found the more efficiently you will be able to assist our patrons.

While you are looking through the codex look for the answers to the following questions that patrons may ask: 

1. what is the phone number for the library at MCE?
2. Who do I talk to about getting help with searching for articles for my Nursing 205 project?
3. What is the phone number for the front desk of the CSC?
4. Where is Laura Lawrences office located? 
5. How do I access the FNP N579 Policy & Politics textbook online? (username and password)
6. When is spring break?

While looking through the codex look for the answers to the following questions that you may have while opening or closing the library:

1. What are the programs that I need to have open on the computer for the duration of my shift?
2. What is the username and password for lib-analytics? 
3. Who do I talk to about my library work schedule?
4. How do I turn on the tv's and start the slide shows?

Please let Kaitlyn know if you have any questions or concerns.

Cleaning Refreshment Station Nightly

Part of the new refreshment station for students is keeping it stocked and clean. Your responsibility as Library Work Study Students will be to keep all water dispensers as well as the Kuerig station filled and clean. You will need to get into the habit of checking the refreshment station often to ensure that everything is running smoothly. You will also have to clean and sanitize the water pitchers EVERY NIGHT THAT YOU WORK. Kaitlyn will walk you through this process before she leaves for the evening. Please make sure that you give your self plenty of time for this process, I recommend that you start cleaning and sanitizing at 7:30 pm the first few times just to make sure that you have plenty of time to complete all closing tasks. 

As always please let Kaitlyn know if you have any questions or concerns.

The Library is Now on ZENWORKS!

There is now a new way to access the library website while on the Mount Carmel Campus! You can now advise all persons who are working on the hospital units that the library can be accessed via ZenWorks which is on all hospital computers on all campuses! All they have to do is make one click and they will be taken immediately to the library website.

A Note About Interoffice Mail

WE ARE NO LONGER SENDING ITEMS VIA INTEROFFICE MAIL TO THE SIEGAL CENTER AT MCE!!!!

ALL LIBRARY ITEMS SENT TO MCE WILL GO TO THE UNIT MAIL BOX IN THE MAIL ROOM AT MCE. THE MAIL ROOM IS LOCATED ON THE GROUND FLOOR OF THE HOSPITAL (SAME FLOOR AS THE CAFETERIA)

THESE ITEMS WILL BE SENT IN A WHITE BUBBLE MAILER WITH THE REQUESTING CLIENTS NAME ON THE ENVELOPE, THEY WILL BE RESPONSIBLE FOR GOING TO THE MAIL ROOM AND PICKING UP THEIR BOOK.

ALSO

When you are doing the mail each day, and you are emptying out the white bubble mailers that we use for interoffice mail, please empty them COMPLETELY. Occasionally there will be items in the envelopes other that just a book. For example today when packing an envelope to be sent out to another hospital Kaitlyn found a check for library fines in the mailer. This check was from 3 months prior. To ensure that all library functions continue to run smoothly please double check the envelope before you place them in the drawer. 

As always please let Kaitlyn know if you have any questions or concerns.

Room 307 is Brand New!

While you were away for the summer the library went under a little bit of construction. Students were asking for more private study rooms and we decided to make it happen. Room 307 (Poster and Practice Room) has now been divided into 4 study spaces. 

See pictures below:

307 A/B Head to toe practice and Creative Space

307-1 Study room

307-2 Study room

307-3 Study room

Feel free to take a minute during your shift to look into these new rooms!

Reserving a Room

To reserve one of these study spaces direct the students to the following link: http://mccn.libcal.com/rooms.php?i=1548

These rooms can be reserved just like the other study rooms in the library.

 As always please let Kaitlyn know if you have any questions or concerns.